You know what really grinds my gears? Articles that promise to teach you how to do something big, but then ends up being fluffy search engine-bait that isn't detailed enough for you to take action in any sort of meaningful way.
So, my promise to you is that I won't do that.
In fact, based on the principles of They Ask, You Answer, here is exactly what you'll know how to do by the end of this article:
If you're looking for a simple, turnkey digital marketing strategy here, you're not going to find it. Don't worry, I'm going to give you everything you need to create an effective digital marketing strategy for your company, outlined in detail, step-by-step.
But you're going to have to do some heavy-lifting. Because, if you want to crush your most aggressive sales and marketing goals, you can't approach the creation of your digital marketing strategy with any degree with passivity.
So, this is your last warning that this article is not for the faint of heart.
It's dense. It's meaty. It's my attempt to give you everything you need to absolutely kill it in 2020, because I believe all marketers deserve a chance to be the hero at their company.
Ready? Let's do this. 🔥
It's virtually impossible to determine what (if anything) should change with your digital marketing strategy if you don't know where you stand right now. That's what this step is all about.
As a digital sales and marketing company that's spent the past 10 years helping hundreds of companies from around the world (from all industries, B2B and B2C), we've seen what works and what doesn't, up close and personal.
So, earlier this year, we released our totally free Digital Sales and Marketing Scorecard:
This scorecard quite literally scores your current digital marketing strategy by evaluating the six components of your business that are proven to have the most impact on your success:
In addition to receiving a numerical score, we'll tell you how well you stack up against other world-class companies who have seen remarkable digital sales and marketing results, and provide you with the exact Inbound Success Playbooks you need to focus on first, based on where you are currently.
(Fun fact: All of our Inbound Success Playbooks are ungated and do not require an email address to access them.)
Yes, you need to provide your email address in order to see your Digital Sales and Marketing Scorecard results.
However, while I am highlighting the scorecard as the first step to creating your strategy, it is 100% optional to complete it. Not filling out the scorecard will in no way prevent you from completing any of the steps that follow for creating your digital marketing strategy .
I actually considered writing this article without including this step. But, ultimately, I felt like I was going out of my way to exclude it, since it can be a powerful evaluation tool for companies, should they choose to take advantage of it.
So, just know that I am only including the scorecard for genuinely "pure of heart" reasons. (And everything else I will link to below as an additional resource is completely ungated and ready for your use.)
I've been kicking around the digital marketing world for almost six years — in the good ol' days, I had to walk uphill (both ways) in the snow if I needed to smash the publish button on an article.
But while a lot has changed since I defected from publishing to join the marketing industry, there are two things that haven't:
That's why earning the buy-in of your sales and leadership teams is a critical initial step in achieving success with your digital marketing strategy.
In short, you need to initiate a cultural revolution within your own company.
Creating a company culture wherein your sales, leadership, subject matter experts, and so forth are all on-board with your digital marketing strategy isn't something you can accomplish with an email or a short announcement at an all hands meeting.
Moreover, if you've already been dabbling with inbound or content marketing, you can't expect to get your sales reps, subject matter experts, or anyone else at your company excited about creating content without bringing everyone to discover the why behind becoming the most trusted voice in your space, and how you're going to do it.
So, in this step, you will bring everyone together for something we call an Inbound Culture Workshop.
Why do we recommend an Inbound Culture Workshop? And what should you cover in your own Inbound Culture Workshop?
In this video interview, IMPACT Director of Inbound Strategy and Video Training Zach Basner answers both of those questions in detail:
This is a workshop we facilitate for companies as an unbiased third party — which can sometimes be a smart move — but there are also distinct advantages to facilitating the workshop on your own, as the digital marketing owner or leader at your company.
It doesn't matter how you choose to facilitate your workshop, so long as you have one. Trust me when I say making this a priority will determine how successful you are going forward through the rest of this process.
OK, now it's time to get down to business. The goal of the content you create for your digital marketing strategy is simple — to establish your company as the most trusted voice in your space by answering all of the questions of your potential buyers as honestly and transparently as possible.
So, if you have a topic that doesn't do exactly that, you need to cut it from your editorial content calendar. It's useless fluff.
As IMPACT's content director, I know more than anyone how much of a struggle it can be to build editorial content calendars for a digital marketing strategy.
How do you know what content you should be creating?
And which content topics should be prioritized over others?
We've found that there are five very specific topic categories of buyer questions that are proven across all industries (B2B and B2C) to move the revenue needle for companies.
We call these topics The Big 5, and they are:
Why these topics? We, as consumers, are obsessed with finding answers to the questions that fall into those five categories, more than any other.
Think about the last few purchases you've made as a consumer, large and small.
You likely researched your potential purchase online first because you want to know how much something will cost before you buy it. You want to compare your options before making a decision. You don't want to be surprised with problems down the road, so you research them in advance. You want to know what other people think about an item or service you're considering, so you know you're making a good choice. And, finally, you want to know what's really the "best" product, service, strategy, and so forth.
I'll be honest with you — some of these topics are going to make you feel downright uncomfortable. You don't want to talk about pricing. You don't want to breathe a word about your competitors. And you certainly don't want to talk about potential problems with your products.
But if you don't, you won't be controlling the conversation — someone else will be, and that "someone" will likely be your competitor.
More than that, you will see the results you want with this content strategy. So, trust me when I say your discomfort is a good thing. Or, if you don't trust me, trust these companies who embraced The Big 5 and saw huge returns from it.
If you're just starting out with a content-based digital marketing strategy, we recommend that you do the following:
Honestly, even if you've been doing content or inbound marketing for awhile, I'd recommend you follow some version of that process I just outlined. You'll likely have some content gaps you'll need to fill in, and those should be prioritized by your most important products and services.
Research shows that video is the most trusted resource for consumers at each stage in the buying process. Not only that, our buyers are spending a vast majority of their time online watching videos. Bottom line, video is powerful.
Video will build trust and captivate your audience more than any other type of content. Not only that, the strategic use of video during your sales process will compel people to take action and shorten your sales cycle:
We’d wager the answer is probably somewhere between 0 and 10%.
The good news is that your competitors are likely in the same boat. That means there is no better time than right now to fully embrace video as a sales initiative through visual selling. In fact, the mindset we teach all our clients at IMPACT — which consistently yields the greatest results (traffic, leads, and sales) — is:
We are all media companies, whether we like it or not.
When done correctly, video will be a powerful addition to your toolbox, proven to not only establish trust more quickly with your buyers but also shorten your sales cycle.
The Selling 7 are seven types of sales and marketing videos that — like The Big 5 — have proven time and again to move the revenue needle for B2B and B2C companies.
80% videos
80% videos are those that answer the most common questions all your prospects ask about your products and services — and probably proactively answer a few they haven’t thought of.
Employee bio videos
These are short videos where your team speaks directly to the camera and introduces themselves, which allows your prospects to see, hear, and know your team before they even meet.
Product and service page videos
These videos significantly reduce the burden placed on your buyers to take the time to understand how your product/service will help them, while also breaking through the “noise” of all the words on your site.
Landing page videos
Every landing page with a form on it needs a video that builds trust by addressing any questions or doubts someone might have — “Should I complete this form? Are they going to be spamming me after I fill it out?”
“Bad fit” videos
When you’re honest about who you shouldn’t work with (and explain why), you not only become dramatically more attractive to your good-fit prospects, you show you’re transparent and trustworthy.
Customer journey videos
In this video, your customer will share the problem they were looking to address, the journey they took to fix that problem (with your company), and where they are today because of that journey.
“Claims we make” Videos
How many claims do you make that your competitors also make? For example, “Our people are the best.” Back up those claims by showing them with video, because words are not enough.
Assignment selling is the act of purposefully sharing written, video, and audio content that is educational about your products and/or service with the express goal of addressing any pressing concerns and questions your prospects may have.
That way your prospects are much, much, much more prepared for any sales appointments they have with your team. And the conversations become much more focused around their specific challenges and goals, and how you can hep them, rather than wasting time answering the questions every single prospect has, regardless of their situation.
What works and what doesn't on company websites is always changing as trends, aesthetic preferences, and technology are constantly evolving.
We've found, however, there are seven fundamental elements that, when executed correctly, transform a company's website from a static digital billboard to its #1 sales rep. And they are:
To be honest, evaluating and updating your website so it is the Perfect Inbound Website is a complex and comprehensive process unto itself.
It reviews each of the above items in detail, including what you should be looking for, how to evaluate your current site for those items, and the strategic steps you need to take to get your website where it needs to be.
One of the best ways to keep your team motivated and excited about participating in creating written and visual content for your digital marketing strategy is to spotlight what we call "content wins" with your company on a regular basis.
For example, at IMPACT, we have a weekly, company-wide "all hands" meeting. During that meeting, IMPACT Head of Editorial Content Ramona Sukhraj and I have a dedicated time in the agenda to share:
That way we're making team members feel valued and proud of the work they're creating, and we're constantly reinforcing the value of our strategy by tying those efforts directly to bottom-line gains.
How you implement this at your company will likely look different, based on what opportunities you have at your disposal. That said, you should consider this step and indispensable part of your digital marketing strategy, as recognition of your colleagues will keep the spark of excitement for your digital marketing strategy alive.
Whew — that was a lot, wasn't it?
Still, you can't expect big results from your digital marketing strategy if you aren't willing to put in the effort. But before I send you on your way to digital sales and marketing glory, I want to leave you with some insight that will inspire you going into 2020.
Over the past 10 years, in working with hundreds of companies around the world, we’ve discovered there are seven characteristics companies that see the most success with their digital marketing strategies all share.
They know the “old school ways” of advertising no longer work. Now, potential buyers turn to the internet for every single question they want answered.
All employees embrace a mindset of: “I want to be viewed as the best teacher and most trusted resource in our industry. I want people, when they have a problem, to think of our company.”
They understand buyers are obsessed with finding answers online to questions about pricing, problems, comparisons, reviews, and “best of” lists, when making a purchasing decision. (These are The Big 5 we talked about earlier.)
They get that unless someone is the designated “owner” of their inbound and content efforts, those efforts will be deprioritized and nothing will get done.
They understand video is a win for both sales and marketing — it builds trust with your audience faster and more effectively than any other type of content, and it shortens the sales cycle.
They know if they can’t generate revenue with inbound, it’s not worth the investment. But they also know they need to right technology in order to prove the financial ROI of their efforts. (We're a big fan of HubSpot for driving digital success in this arena.)
They have a fast, data-driven website with a clear homepage design, compelling messaging, self-selection tools, premium education content, textual and visual content, and social proof.
Now, it's your turn to write your own digital marketing success story.
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